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Your AI-powered financial intelligence guide — find answers, get started, and thrive.

(415) 255-5468support@gothrive.netgothrive.netDownload on App Store

Frequently Asked Questions

Troubleshooting

The app won't open or keeps crashing

  • Force-close the app and reopen it (swipe up and remove from recent apps).
  • Ensure your device is running iOS 18.5 or later. Go to Settings → General → Software Update.
  • Check the App Store for any pending Thrive updates and install them.
  • Restart your iPhone.
  • If the issue persists, delete and reinstall the app. Your account data is saved to the cloud and will be restored after you log back in.

My bank account won't connect

  • Double-check that you're entering the correct credentials for your financial institution (not your Thrive credentials).
  • Ensure your bank account does not have multi-factor authentication (MFA) issues — some banks require you to approve the login from a text or email first.
  • Try removing the account and re-adding it fresh via Banking → Accounts → Add Account.
  • Contact us if your institution is not found: support@gothrive.net.

My transactions aren't showing up

  • Pull down on the dashboard to manually trigger a data sync.
  • Check that the relevant account is still connected under Banking → Accounts.
  • New transactions from the same day may take up to 24 hours to appear depending on your institution.

I'm not receiving Smart Alerts

  • Go to iPhone Settings → Notifications → Thrive and ensure notifications are enabled.
  • Check in-app notification preferences under Settings → Notifications.
  • Make sure your iPhone is not in Do Not Disturb mode during the times you expect alerts.

I'm having trouble logging in

  • Verify you're using the email address associated with your Thrive account.
  • Use the Forgot Password? link on the login screen to reset your password.
  • If you have biometric login enabled and it isn't working, enter your password manually and re-enable Face ID/Touch ID in Settings.
Still stuck? Our support team is here to help. Call us at (415) 255-5468 or email support@gothrive.net and we'll resolve it quickly.

Contact Support

Our team is dedicated to helping you get the most out of Thrive. Reach out through any of the channels below.

Phone Support

Speak directly with a Thrive support specialist for urgent issues.

(415) 255-5468

Email Support

Send us a detailed message and we'll respond as quickly as possible.

support@gothrive.net

In-App Support

Go to Settings → Support → Chat with In-App Chat inside the app.

Open App Store

When Contacting Support, Please Have Ready:

  • The email address associated with your Thrive account
  • Your iPhone model and iOS version (Settings → General → About)
  • The Thrive app version (bottom of the Thrive Settings screen)
  • A brief description of the issue and any steps you've already tried
  • Screenshots of any error messages (if applicable)